Refund policy

SilverChainShops.com Returns and Refund Policy: 

Simple – Easy – within 30 days returns

We want you to be happy! It's just that simple! We love our customers and it shows in our customer friendly return policy. If you need assistance with a return or exchange please contact us we will happily process it for you. If you're not absolutely delighted with your TreasureBay purchase, you can return your item(s) for a refund or exchange within 30 days of purchase. We are happy to provide you the cash refund within 30 days or Store Credit within 90 days.Please ensure returned item(s) otherwise specified are in resale condition.

You should return your order to us via address below:

FAO: Customer Services
Silver Chain Shops
Unit 8, Bridgegate Business Park
Gatehouse Way
Aylesbury
Bucks
HP19 8XN
UK

Please note that we are not responsible for your return postage or lost goods returned to us. We recommend using a tracking service to ensure your return arrives back with us.

Please include a copy of the Returns Form so we are able to identify a correctly process your request. please email our team info@silverchainshops.com to send you a copy.

1: Refunds

Refunds typically take 7-14 days to process due to factors such as payment method processing times and the need for verification of the refund request. Please note that this time frame can vary depending on the specific payment provider used as well as the automated systems in place.

Your rights under the Distance Selling Regulations are available from your local Citizen's Advice Bureau or Trading Standards Office.